CFFCU'S SATISFACTION RATINGS AMONG THE HIGHEST

Cy-Fair Federal Credit Union’s member satisfaction ratings continue to rise to new heights, placing the credit union among the top percentile for satisfaction ratings in the financial industry!

Member Loyalty Group is an impartial, third-party vendor that monitors member satisfaction for credit unions. They calculate CFFCU’s Overall Satisfaction rating and its Net Promoter Score (NPS), a widely used metric across multiple industries that gauge satisfaction and the likelihood one would recommend the company or product.

As of the latest report:

  • CFFCU’s Overall Satisfaction Rating is 9.39 out of 10, an increase from 9.13 last year.

  • CFFCU’s Net Promoter Score is 77.03, an increase from 66.3 last year.
    In comparison, the average Net Promoter Score for the Financial Services Industry is 56, and a 34 average score specifically for the Banking Industry. A score around 30 is generally considered good, 30-70 is great and above 70 is excellent. Few businesses make it above a score of 70. At 77.03, Cy-Fair FCU is among the highest-ranking institutions for satisfaction ratings in the industry.

Cy-Fair FCU contributes its success for being rated in the top percentile of financial institutions to the transformations the credit union underwent starting in 2019. CFFCU’s intentions for the transformations were to enhance consultative service, elevate the latest innovations, and enrich the overall banking experience for CFFCU members. The sustained year-over-year growth in satisfaction ratings is reflective of the positive impact that these enhancements, and the credit union’s commitment to service quality, have had to date. Cy-Fair Federal Credit Union continues to prioritize initiatives that enhance the member experience and fulfills our vision to “write good into the life stories of those around us”.

 

*Data Sources: Cy-Fair FCU scores provided by Member Loyalty Group. Industry benchmarks retrieved from Retently.

Cy-Fair FCU