USING THE DRIVE-THRU ITM
Using the Drive-Thru ITMs is fast, and much easier than you may realize – providing access to banking services without leaving your vehicle. There are no forms to fill out and transactions are updated in real-time.
Skip Down to How-To:
Live Teller Assist | Self-Serve
You Can Use the ITMs in Two Modes:
Enjoy face-to-face interaction and assistance from a
Cy-Fair FCU Digital Service team member onscreen,
who will assist you from start to finish.
No debit card needed to utilize this mode.
Available Mon-Fri 8am – 7pm & Sat 9am – 2pm
With a user-friendly interface, utilizing the self-serve mode
provides a very quick “in-and-out” experience.
You will need a debit or ATM card to get started.
Available 24/7
Nearly every transaction you can do in the lobby can be done
through the Interactive Teller Machines (ITMs).
Here are some examples of what you can do:
Cash Withdrawal
(Up to $3,000 in Live Teller Mode & up to $500 in Self-Serve)Deposit Cash / Checks
Briefly Discuss Account Standings in Live Teller Mode
Transfer Funds Between CFFCU Accounts
Make Payments on Accounts / Loans
Cash Checks
Exchange Cash (No Coins)
Fast Cash Withdrawal
Change PIN
The following provides a general How-To for familiarizing yourself with the use of the ITMs in both modes.
USING LIVE TELLER MODE:
With the assistance of a member of our Digital Service team, this mode is extremely easy!
Just touch the “Start Here” button and the live teller will appear to take care of your need.
STEP 1
To speak with a Live Teller
Press the Button
on the ITM Screen
STEP 2
Choose your preferred Language
and you will be Connected with a Teller.
STEP 3+
The Teller will Appear
and Assist with your Banking Needs.
An Image of your Machine will Highlight
where you need to place items such as an ID, where to insert your card, where to deposit checks, etc.
YOU’RE DONE!
Once your session is complete with the Teller
a “Thank You” screen will appear!
Our Digital Services team is there from start to finish,
providing a very simple and pleasant experience!
USING SELF-SERVE MODE:
The self-serve mode is user-friendly and allows you to conduct a variety of banking transactions smoothly and quickly.
A debit card (or ATM card) and PIN are required to operate in ATM mode.
STEP 1
Insert your debit card
in the slot to the right of the ITM screen.
Select a Language preference.
Enter Your PIN when prompted.
STEP 2+
Select What Type of Transaction
You Wish to Conduct
You can Withdraw Cash, make a Deposit, Transfer funds, as well as Check Your Balance and even Change Your Card’s PIN.
When Making a Deposit...
Stack your checks together and place where highlighted/lit on the machine.
Stack your cash separate from checks and place where highlighted/lit on the machine.
When Making a Withdrawal…
You have the option to select the denominations you would prefer
Press the “Select Denominations” button
Select the denominations by pressing “+” and remove by pressing “-“
Press “Confirm” once you have selected your denominations
Press “Confirm” on the next screen to withdraw the selected amount
Or you can bypass selecting your denominations by pressing confirm and allowing the ITM to auto select the denominations for you – which typically provides the larger currency available.
FINISH OR START ANOTHER
Once you have Completed your
Transaction you can choose to:
Select Another Transaction (select “Yes”)
or Complete Your Session (select “No”)
YOU’RE DONE!
Once your Session is Complete,
Remove Your Card
and you will see a “Thank You” screen
confirming the end of your session.
While the above instructions provide a general overview, our Interactive Teller Machines (ITMs) are really that easy.
The user-friendly interface makes conducting any transaction simple and fast!
Contact Us regarding any Questions or Clarification you might need related to our ITMs.